One-Year Limited Warranty

Coverage

AIR Distribution USA, Inc. ("COMPANY") guarantees to the original purchaser that the OOKA device will be free from defects in materials and workmanship under normal home use for one (1) year from the shipment date.

To ensure your purchase is recorded, it is recommended that you complete and return the enclosed warranty card. If a defect is confirmed upon inspection, COMPANY will, at its discretion, repair or replace the device at no cost, provided proof of shipment date is provided. Replacement units may be either new or reconditioned. If a replacement is issued, the original one-year warranty period will still apply from the initial shipment date.

THIS LIMITED WARRANTY IS EXCLUSIVE and replaces all other express warranties, whether written or oral. COMPANY expressly disclaims any additional express or implied warranties beyond the one-year period, including warranties of merchantability or fitness for a particular purpose. Some states may not allow limitations on implied warranties, so these exclusions may not apply to you. This warranty is non-transferable and only applies to the original purchaser.

Exclusions

This warranty does not cover:

  • Repairs or servicing performed by unauthorized personnel.
  • Use of non-genuine COMPANY parts.
  • External causes such as misuse, abuse, power supply issues, or natural disasters.
  • Incidental or consequential damages, including property damage or additional expenses due to a warranty breach.

Some states do not allow the exclusion of incidental or consequential damages, so this limitation may not apply to you.

How to Obtain Warranty Service

For warranty claims, contact COMPANY Customer Service at sales@ookah.us to obtain an Authorization to Return (ATR) number. Once issued, include this ATR number with your OOKA product and send it, postage prepaid, to:

📍 4841 Sandy Porter Road, Suite A, Charlotte, North Carolina 28273

⚠️ Do NOT send your OOKA for servicing without an ATR number. Returns without this number will be sent back to the sender without servicing.

This Limited Warranty provides you with specific legal rights, and you may have additional rights depending on your state.