At Ooka.us, we are committed to protecting your privacy. We aim to enhance your shopping experience while ensuring that your personal information remains secure. Our secure server provides one of the safest ways to shop online, and we are dedicated to resolving any concerns to your satisfaction.

Below, we outline why we collect customer information, what we collect, how we use it, and how we safeguard your data.

Why We Collect Information

We collect personal information to process orders, provide special offers and discounts, and enhance your shopping experience. Our goal is to deliver personalized service for years to come.

What Information We Collect

When you visit our website or place an order, we may collect:

  • Personal Details: Name, phone number, email address
  • Billing Information: Credit card number, expiration date, and billing address
  • Purchase Details: Products ordered, recipient’s name, phone number, and shipping address
  • Membership Information (if you register): First name, last name, email, and password

Even if you cancel an order, some information may still be collected.

Use of Cookies

A cookie is a small file stored on your device that helps us recognize returning customers and recommend relevant promotions. Cookies do not store personal or financial information.

Most browsers accept cookies by default, but you can disable them. However, disabling cookies may impact website functionality.

Google Analytics Tracking

We use Google Analytics to track website activity. While this service collects data on user behavior, your personal information remains anonymous to us.

Google provides transparency about its data practices. If you wish to opt out, you can install the Google Analytics opt-out browser add-on.

How We Use Your Information

We use the data collected to:

  • Process and fulfill orders
  • Enhance your shopping experience
  • Provide exclusive offers and discounts

We never share your personal information with third parties without your explicit consent. However, if legally required (e.g., through a subpoena), we will take all lawful measures to protect your data.

Third-Party Links

Our website may contain links to third-party sites. When you click on these links, you are subject to their privacy policies, not ours. We encourage you to review their terms before sharing personal information.

Security & Fraud Protection

Your security is our priority.

  • All transactions undergo extensive security reviews. If flagged as a risk, your order will be canceled, and no charges will be applied.
  • Our proprietary security process is strictly confidential. Customer service cannot override security team decisions.
  • We use SSL encryption to protect your data during transmission. However, no online transaction is 100% secure, so we take additional precautions to safeguard your information.

Age Verification & Credit Card Fraud Protection

We strictly enforce age verification for tobacco product purchases.

  • We use Veratad Technologies, LLC to confirm your age.
  • If automated verification fails, you may be asked to provide a photo ID.

We also take credit card fraud seriously.

  • Orders flagged for fraud review may require photo verification (ID and credit card, with only the last four digits visible).
  • Verified cards will not require future checks unless fraudulent activity is detected.

Legal Notice

  • Products are intended for legal tobacco use by adults (21+).
  • Credit card fraud is a felony, and we will pursue legal action against any fraudulent activity.

Intellectual Property Rights

All content, images, logos, and source code on Ooka.us are protected under copyright and trademark laws. Unauthorized use may result in legal action.

Privacy Policy Updates

We may update this policy periodically. Any changes will be reflected on this page.

📅 Effective Date: October 1, 2024

For questions or concerns, please contact us through our Contact Us page.